Opened handpieces, small equipment, and custom-ordered equipment Special order items (products that we do not ordinarily stock) Personalized and imprinted items
Opened computer hardware and software
Rx Drugs
Controlled substances
Hazardous materials
Expired or short dated products
Items that cannot be returned to the manufacturer
Any items marked “Special Order”
Local anesthetics (Lidocaine, Septocaine etc.)

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Merchandise must be returned in its original, unopened, unmarked packaging and have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee and/or rejection of the return. Customers will be responsible for return shipping costs, unless an item was received in error or damaged.

Damages, shortages or errors in shipments must be reported within 48 hours of receipt
Bulk items may be subject to a 25% restocking fee.

The following special, customized, or government-regulated items are not returnable:

Opened handpieces, small equipment, and custom-ordered equipment Special order items (products that we do not ordinarily stock